Safelincs provide quotations, products and services based on the information provided by the customer.
When Safelincs quotes for a fire door we will provide a written specification for each door / door set. The customer is responsible for ensuring that the exact specification and measurements of the door(s) required is reflected in the quote supplied. Where a customer does not provide the correct specification and / or measurements, they will be fully liable for the product supplied and all costs.
If amendments to the specification are needed these must be provided in writing to Safelincs so that the quote can be updated accordingly. By placing a Purchase Order or payment for the order the Customer confirms that the specification of the door quoted is correct.
Safelincs will not be held accountable for any measuring errors. Safelincs offer a chargeable measuring service, should you choose to use this service Safelincs will accept liability for any measuring discrepancies.
Safelincs will supply fire doors as sets or leaf only. Customers purchasing doors as leaf only are responsible for ensuring their frame meets the testing standards and door set specification in order to classify as fire doors.
Delivery lead times we specify for fire doors are estimates only.
Safelincs are only able to deliver to the delivery address stated on the order confirmation.
Whilst we shall use our best endeavours to deliver the products in accordance with specified delivery dates, delivery may be delayed due to circumstances beyond our control. We cannot be held liable for consequential damages if the delivery is delayed.
Delivery of doors will be to kerbside only. You must be on site to accept delivery and ensure you are able to move the doors to a suitable location. Please note that fire doors are very heavy and we recommend that at least two people carry a door together. If you are not on site at the time of delivery you may be charged a failed delivery and recharged delivery costs. A new delivery date will then have to be arranged at a later date.
Once doors/frames are delivered to site, the goods must be inspected by the Customer upon delivery. Please check the condition of the products and the quantity before signing for the receipt of the goods. If damage can be seen or if the delivery is short, this must be noted on the delivery note and on the copy for the carrier. Damaged deliveries must be refused and not signed for. Once received and signed as undamaged, any transport or handling damage is the responsibility of the customer.
If you find the transport damage after the carrier has left, please inform Safelincs instantly at firedoors@safelincs.co.uk. Failure to note damage might affect replacement or refund for items damaged in transit.
Fire doors and accessories must be stored in a suitable location to prevent damage between delivery and installation, they must not be left outside. Safelincs cannot be held liable for consequential damages caused by leaving fire doors or accessories in an unsuitable location.
All of our fire door services, such as surveys, repairs or installations are offered on the basis that the customer has taken adequate steps to ensure that the building structures containing the fire doors are fit for us to perform our services. Where there is a requirement to install, repair or survey more than one fire door, site plans will need to be provided in advance with door locations clearly identified and referenced.
Safelincs is not responsible to identify or rectify hidden or open defects in wall or floor construction, e.g. if walls and floors are not built in line with Building Regulations or other standards. Safelincs is not required to repair uneven floor surfaces which could affect the correct operation of a fire door.
We may carry out an intrusive inspection prior to commencing works or when measuring up (with the customer’s permission) to identify any potential structural issues. Where we are not able to carry out intrusive inspection and defects are not visible at point of inspection, Safelincs cannot be held liable for the subsequently required remedial works on these pre-existing defects.
When removing architraves or carrying out other intrusive inspections Safelincs will not be responsible for any making good or remedial works.
Our installers need to commence work upon arrival. If our staff are unable to commence work due to delays caused by issues such as, but not limited to, locked doors, waiting for an area to be cleared, electrical obstructions, etc. Safelincs charges a waiting fee of £60.00 + VAT per person per hour.
If a job has to be paused for any reason that is not the fault of Safelincs, Safelincs will charge the customer for the original service plus a re-attendance fee and any necessary travel / costs incurred.
Please provide us with free parking space for the duration of our visits to your site within a 250m radius of the site. If you are unable to offer free parking, we may pass any parking charges to you. Please notify us prior to quotation if our installers are not able to park within 250m.
We require a safe working environment, good lighting and free access to electricity and toilet facilities to enable us to complete works.
In the event of access being required to neighbouring land it will be the customer’s responsibility to ensure that access is granted.
The customer is responsible for any necessary planning permissions for the works. If the Property is a listed building, is situated within a conservation area, an area of outstanding natural beauty, a national park or the Norfolk and Suffolk Broads or subject to direction under Article 4 of the Town and Country Planning (General Permitted Development) Order 1995 ("Order"), you will need to make the necessary application to the relevant authority in respect of the Works.
If the customer has not sought the necessary planning permission and the property is situated within a conservation area, an area of outstanding natural beauty, a national park, the Norfolk and Suffolk Broads or is the subject to a direction under Article 4 of the Order we shall assume without any further enquiry, that the Property is not subject to any such restrictions. We accept no liability whatsoever in the event of enforcement or other action by any person, statutory body, local authority or any other such body if it turns out to be the case that the relevant consents should have been obtained.
Unless otherwise agreed in writing, we do not undertake to re-site any gas, electrical wiring, plumbing or telephone installations, which may be necessary for us to carry out our obligations under the Contract. The customer must make suitable arrangements for any such re-siting to be carried out prior to our commencement of the installation of the Products. If our work cannot be carried out due to such delays we will have to charge for re-attendance.
Any information about PPE or safeguarding requirements for the customer site should be provided prior to the commencement of works.
Safelincs recommend the installation of full fire door sets (leaves and frames) but it is at the customer’s discretion whether or not they replace frames. Safelincs will install leaves in an existing frame, only if that is explicitly requested by the customer, Safelincs cannot offer certification for this service.
In order to meet compliance and receive certification for installation works all fire doors must have appropriate frame and architraves, ironmongery, fixings and a door closer (minimum requirement). Safelincs will supply the products and services ordered but any components or services not ordered are the customer’s responsibility to supply / provide and install. Without all necessary components the fire door set cannot be fully certified and signed off. In such cases we will raise partial certification/documentation with the missing equipment noted. The customer is then responsible for fitting the missing equipment as necessary. Where the customer plans not to have certain components supplied and installed by Safelincs, Safelincs should be informed beforehand. Safelincs are unable to re-install used door hardware into a fire door unless in exceptional circumstances. Please contact the fire door team to discuss your requirements prior to placing your order where they will provide written confirmation if Safelincs are able to meet your requirements.
When fitting or fixing fire door frames, Safelincs are responsible for the fixing and packing of any gap between frame and structural wall up to a maximum of 28mm. Safelincs might offer remedial work if the gap is larger than 28mm, however, this will be quoted as separate work and might not be carried out at the same visit.
Should you have a metal fire door frame you will need to disclose this information in writing prior to us booking in the installation appointment. Fire door installation and removal can be intrusive and potentially cause damage to the surrounding wall. It is the customer’s responsibility to make good any damage after fire door removal or installation works.
Please be aware that following the installation of a fire door, frame or architrave or any fire door hardware there may be a requirement for remedial works to the original walls as a result. Safelincs is not responsible for remedial work or decoration / re-decoration of any walls, skirting boards, flooring or ceilings. The costs associated with making good will be the responsibility of the customer and not of Safelincs.
Where architraves have to be rebated or the frame has to be made narrower because the frame has been measured incorrectly by the customer, the customer will be liable for the additional time and costs.
Disposal of removed old fire doors and frames are not included within the cost of the install. Removal and disposal can be quoted separately. Please inform Safelincs of any requirements for removal prior to the appointment being booked.
Should you identify any discrepancies between the door specification and the doors delivered please contact firedoors@safelincs.co.uk immediately and do not begin work on these doors. We will arrange for repair, or at our discretion, replace the items free of charge. Should you complete corrective work Safelincs cannot be held accountable for any costs unless agreed in writing, prior to the start of work commencing.
Whilst every attempt is made to eliminate the expansion and/or shrinkage of fire doors and frames, Safelincs cannot be held liable for movement within the products as they are manufactured from natural materials and environmental issues can cause expansion or shrinkage that are out of our control.
If product faults are found on the door leaf or the frame within 5 years from install we will repair, or at our discretion, replace items free of charge.
Where accessories have been supplied standard product warranties for these products apply.
Fire Door Services can be cancelled up to 4 weeks prior to the visit without incurring a charge, otherwise the full charge applies. Cancellations must be made in writing to servicing@safelincs.co.uk.
Fire door orders may only be cancelled prior to the start of manufacture. To cancel an order for a Fire Door or any components of a Fire Door Set you must inform firedoors@safelincs.co.uk as soon as possible so that we may check the progress of production. Once manufacturing has started, we are unable to provide a refund.